Cancellation Policy

At New oshwal Ice cream, we aim to offer you a hassle-free shopping experience. Here's what you need to know about our cancellation policy:

Order Acceptance:

We reserve the right to cancel any order due to reasons such as unavailability of products, inaccurate pricing on our website, or market conditions affecting the order's feasibility.

Refund Process:

If your order is cancelled after payment acceptance, you will receive a full refund, which will be credited directly to your bank account within 7 days.

Cancellation Guidelines:

Orders placed online can be cancelled before they are shipped. Unfortunately, once the order is shipped, we are unable to process cancellations and refund. Refunds for take away shipped orders are only possible if a wrong product has been delivered. To request a cancellation or report a wrong product delivered,, kindly email us at customercare@oshwalfoods.com.

We appreciate your understanding and cooperation in adhering to our cancellation policy. Please note that New oshwal Ice cream cannot be held responsible for any losses resulting from order cancellations or returns.